“The impact Twitter has on diplomacy apart from being a broadcasting tool for election campaigns is hard to measure. However, the fact that a growing number of global leaders mutually follow each other is evidence of the importance of digital diplomacy. In particular, foreign ministers and their institutions have focused on connecting with their peers. In September 2013, the US State Department followed 22 other foreign offices as well as Iran’s President @HassanRouhani and Foreign Minister @JZarif, timidly establishing diplomatic relations between the US and Iran on Twitter.”
The State Department actually has a Twitter account focused on countering some of these jihadis and extremists online and specifically on Twitter. It’s hard to say how effective that is, perhaps it’s better than doing nothing. But we shouldn’t kind of delude ourselves into thinking that public diplomacy can really change people’s minds in a very obvious way. The American government doesn’t have a lot of credibility with anyone who is going to be vaguely sympathetic to the aims of t
ABOUT: Assistant Secretary for the Bureau of Educational and Cultural Affairs Evan Ryan, Assistant Secretary for the Bureau of Public Affairs Douglas Frantz, and Coordinator for International Information Programs Macon Phillips discuss "Digital Diplomacy."