Foreign ministries have been actively involved in national efforts to stem the coronavirus outbreak. 

New communication tools in the digital era have enabled governments to engage audiences, home and abroad, about key policy decisions and much more. Given that these audiences no longer need traditional information gatekeepers, today’s public diplomacy officers must be flexible, reactive and swift, especially on social media. This is why realtime computational methods to collect, manage and analyze social media data in real time is key to the future of public diplomacy.

CPD Faculty Fellow Corneliu Bjola discusses how artificial intelligence (AI) may be integrated into consular services, crisis management, public diplomacy and international negotiations. 

Watch exclusive video interviews with experts in diplomacy, design-thinking, Facebook political advertising and more from Diplocamp 2019 in Brussels.

If artificial intelligence (AI) is the future of technology, what's its role in public diplomacy?