crisis management
![Coronavirus infection prevention tips banner, Jongno, Seoul, South Korea, February 22, 2020. Image courtesy of Bonnielou2013 via Wikimedia Commons](https://uscpublicdiplomacy.org/sites/default/files/styles/275x168/public/uploads/Coronavirus_Jongno_WEB.jpg?itok=CCK7VJWR)
Shay Attias, founding head of the Public Diplomacy Department in the Israeli Prime Minister’s Office, comments on the soft power implications of the current pandemic.
![Photo: Screenshot of video taken near Azadi Tower in Tehran, Iran displaying messages of global solidarity in response to the COVID-19 pandemic.](https://uscpublicdiplomacy.org/sites/default/files/styles/275x168/public/uploads/Sohaela_Amiri_Coronavirus_Global_Solidarity.jpg?itok=4LQOY-2f)
CPD Research Associate Sohaela Amiri on opportunities for a reimagined statecraft in the wake of the COVID-19 pandemic.
![Image courtesy of kirahoffmann](https://uscpublicdiplomacy.org/sites/default/files/styles/275x168/public/uploads/drone-2554176_1280_775x.jpg?itok=P0ri9eWv)
A look at how new tools such as satellite remote sensing, virtual reality, bots and apps impact the practice of public diplomacy.
![Image courtesy of NASA Earth Observatory via Wikimedia Commons](https://uscpublicdiplomacy.org/sites/default/files/styles/275x168/public/uploads/rsz_india-pakistan_border_at_night.jpg?itok=h7ZyB89a)
Corneliu Bjola looks at how new satellite technologies impact the work of Ministries of Foreign Affairs.
![Image courtesy of NASA via Wikimedia Commons](https://uscpublicdiplomacy.org/sites/default/files/styles/275x168/public/uploads/rsz_11024px-irma_2017-09-03_1545z.jpg?itok=wPebcHLJ)
How has the coverage of natural disasters changed in the social media age?
![Bruce's List](https://uscpublicdiplomacy.org/sites/default/files/styles/275x168/public/uploads/BruceListGraphic2016_6_0_0.jpg?itok=m-jzZmbQ)
This edition of Bruce's List includes works by Mai'a K. Davis Cross, Ilan Manor, and more.
![Image courtesy of Felipe Loyola via Flickr](https://uscpublicdiplomacy.org/sites/default/files/styles/275x168/public/uploads/rsz_5658111953_aafc2394b8_b.jpg?itok=dkyZiFKH)
Corneliu Bjola on how embassies and MFAs can properly respond to crises using digital tools.
Once a crisis begins to unfold, confusion about the nature, severity, and possible implications of the event is the immediate consequence to affect both authorities and the public. Ironically, this outcome is not prompted by the shortage of information about what is going on, but rather by the abundance of reports on social media channels, most of them reflecting individual reactions to the event, often times with little factual evidence to support them.