But this week, some journalists over at the Agence France Presse have put together a neat interactive online tool, called E-Diplomacy, that shows which countries follow which others, how much social discussion is going on between various countries, diplomats, and world thinkers.

The presence and power of social networks to shape events emerged clearly during the first phase of the Arab Spring, and will continue to evolve as a tool for strategic diplomacy... The e-diplomacy hub opens a real-time window onto this world, and allows the user to interact with it as well.

The decline of Australian public diplomacy capabilities is at a critical point. At its lowest point in years, some have been looking at alternative ways for Australia to engage internationally. The Lowy Institute for International Policy, in particular, has long been lamenting that DFAT does not use digital tools or social media to help promote Australia's foreign policy interests.

Why did you join Twitter? .... I’m interested in the public diplomacy aspect of your job. I come to this job at a crucial juncture in the relationship between Israel and the United States. We face great challenges in getting our message across.

All the panelists repeated the mantra at least once or twice each time they spoke: “social media is a TOOL.” Nevertheless, the very first question from the audience was a not so much a question but a statement about the failings of social medial as a substitute for personal contact in diplomacy.